Contract

Name: Reflect CBT
Address: 4 Lauderdale Drive

Terms and Conditions of Therapy – please read these before you come to our first meeting. I will ask you sign them, and I will sign them as well so that we both understand how we will work together.

I am bound by the British Association of Behavioural and Cognitive Psychotherapies (BABCP) Standards of Conduct, Performance and Ethics. A copy of the BABCP Standards can be seen here: https://www.babcp.com/standards
At our initial meeting(s) we will work together to identify the problem or issue that you would like help with. I will ask you about the problem(s), how they trouble you, and when and how they started, as well as about any other treatment or support you have had or are having now. This may take one or two meetings. At the end of this period (the assessment) we will agree on your goals for therapy, decide if I am likely to be able to help you, and if you would like to continue working with me. You will be under no obligation to continue working with me.
If we agree that we will work together to address your goals I will initially offer you a specific number of sessions. This is usually 6. We can revise this to have more or fewer sessions and will routinely review your progress. You can end therapy at any point without further cost.
Sessions usually last for 50 minutes. Sometimes it is clinically useful to have longer, or shorter sessions and we can discuss that if relevant. If you are late for one of our sessions, we will be able to meet for the scheduled time but will not be able to continue beyond the time we had scheduled to meet.
I will let you know at least 2 weeks in advance when I am going on holiday. However, there may be times when sessions are cancelled because of illness or because of other work commitments. I will always give you as much notice as possible if I need to change our sessions and will offer you an alternative time to meet.
The cost of therapy includes any written materials I supply, but not the cost of books I recommend; however, most books are available through the local library at no cost.
If payments are not made on time and as agreed, I reserve the right to end our treatment sessions.
Therapy can either be delivered on a face-to-face, in person or online. I do not offer a blended approach

Face-to-Face sessions

Face to face sessions will take place in a therapy room based within a Psychology practice at Mearns Castle Golf Academy, Waterfoot Road, Newton Mearns, Glasgow, G77 5RR
Face to face sessions cost £55 per session
I require face-to-face sessions to be booked the same time and day for each session to facilitate booking a therapy room. There may be some flexibility in this.
Payment is required 48 hours in advance of face-to-face sessions. I reserve the right to cancel the appointment if payment is not sent within this timeframe.

Online sessions

Online sessions cost £40 per session
Online sessions will take place using Doxy.me or Google Meet as per client’s preference
For online sessions, the client be must in a quiet room with complete privacy, a stable internet connection and camera on.
Payment is required 24 hours in advance of face-to-face sessions. I will send a link to join on receipt of the payment. I reserve the right to cancel the appointment if payment is not sent within this timeframe.

Confidentiality, supervision, and note keeping

The BABCP Standards of Conduct, Performance and Ethics require that I maintain your confidentiality and keep information about you safe and secure.
To protect you, as my client, to ensure safe and ethical practice I am required to have continued training and to engage in regular supervision Therefore I may discuss your case in supervision. I would not use any identifying details. My supervisor will also be bound by the BABCP / HCPC / etc Code of Practice and confidentiality.
I am currently working towards accreditation with the BABCP which requires me to write case studies and take audio recordings of some sessions. I would discuss this with you and gain further consent for this if you are in agreement. There is no pressure or obligation to consent to this if I ask. \if you decline it will not impact your ongoing therapy.
The client is not allowed to make audio or video recordings of sessions
I will take notes during and/or after our sessions and will keep these securely, in accordance with GDPR. I may also ask you to complete questionnaires about your experiences and / or symptoms and this will form part of your clinical notes. You can inspect these if you wish; just ask during one of our sessions.
Your clinical notes are also kept confidentially. I will discuss them only with my clinical supervisor in anonymised form. In limited circumstances I can be required to share your clinical records in court, by a judge. If this happened, I would let you know.
There are some limits to confidentiality. I may be required to break confidentiality if I consider that there is a risk you may harm yourself or others. I would be required to share information if safeguarding issues relating to vulnerable adults or children were disclosed. If I am considering breaking your confidence for the reasons outlined, I will normally discuss this with you first. There may be some emergency situations where discussion with you first would not be possible.
I am required to break confidentiality if I become aware of involvement in illegal activity. This includes knowledge or planning of acts of terrorism, money laundering, people trafficking, distribution of drugs and driving under the influence of drugs or alcohol and the breaking of any other statutory UK law. You should therefore be cautious about sharing any information with me that may mean I have to break confidentiality. If I am considering breaking your confidence for the reasons outlined, I will normally discuss this with you first. There may be some emergency situations where discussion with you first would not be possible.
If you have been referred by an outside agency, for example a solicitor or insurance company and there is a civil court case pending, for example if you have been injured in a road accident, under GDPR. I may be obliged to supply copies of our therapy records to an appropriate party providing you consent.
As an extra layer of reassurance with privacy I switch my mobile phone off during therapy sessions and do not have any smart speaker devices such as 'Alexa' in the therapy room (face to face or online). I suggest clients consider this also.

The therapeutic relationship, working together and ending therapy

Psychological therapy can often be demanding, frustrating, and emotional. Sometimes you may find treatment difficult or even want to end therapy. You may find that some ‘tasks’ you are given are very challenging and you should feel able to tell me this and to ask me for support. I want to hear about how you think treatment is going and how you are experiencing it and will ask you to review your treatment with me regularly
It is important that you understand the reasons behind our treatment together you feel unhappy or unsure about any aspects of the treatment, please try to tell me during our sessions. This gives both of us the chance to try to address the issue(s) and to resolve it/them. If you have serious concerns about my conduct or your treatment and cannot resolve this with me, you can complain to my professional body (see complaints policy below)
We will meet regularly at our timetabled sessions, usually once a week. You can contact me between sessions by calling 07831552842 or emailing Jennifer.lindsay@reflectcbt.com I may not be able to answer immediately so please leave me a message. I do not offer you an emergency service. If, during a session, I become concerned about you harming yourself we will discuss what to do and how to seek help in an emergency.
Please do not contact me on social media – our relationship is professional and it is not appropriate or ethical for me to have a non-professional relationship with you. This would be a breach of my professional ethical code.
I may email you resources we have already discussed between sessions but there is no expectation for you to reply.
We will discuss your progress regularly and you should be aware when we approach the end of treatment. Before we end, we will discuss how to prevent relapse and any other professional help or support that might be useful.
I will not end our treatment suddenly or without discussing this with you, unless there are exception circumstances. If I am taken ill or am not able to work with you for any other reason, I have made arrangements to make sure that your care can be continued with another therapist.
I have a Clinical Will that sets out what happens to my clinical practice in the event of my suddenly being unable to practice. It contains an appointed Clinical Executor to act on my behalf, also an experienced therapist, who would then contact existing clients/ supervisees to support and inform them of any change. They would ensure the deletion of existing records within the appropriate timeframe.
Please note any threats or acts of violence will invalidate this agreement and CBT will cease. Sessions will not take place if you arrive under the influence of alcohol or non-prescribed medication.

Complaints Policy

If you are unhappy with the service, I provide please discuss this with me. If you feel unable to do so or I you are not satisfied by my response you have the right to complain to my professional body, the BABCP. They can be contacted at complaints@babcp.com or by phone on 0330 200 851.